Return & Refund Policy

At LumiWick, customer satisfaction is our priority.

We offer free returns and refunds within 30 days of delivery.

To be eligible, items must be unused, in their original condition, and returned in the original packaging.

Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item.

For assistance, contact us at:

Email: support@LumiWick.store